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Contact Us

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Contact us for support if you are still having problems. We are happy to hear from you by telephone, email or post.

You will receive a faster response if you have an account on our web site

Requesting Support:

Before requesting support from Penfriend Ltd, please:

  • Check Penfriend's on-line help for information about your problem.
  • Alternatively check the in-line help in your Penfriend software. On your Start Menu, go to Programs, Penfriend (or Penfriend XP), then choose Help.
  • Check the Frequently Asked Questions pages.
  • Try to reproduce the problem on another computer, or re-start your own and try again.

Please write down the following:

  • details of the problem you are having.
  • any error messages that are displayed.
  • what you were doing before the problem occurred.
  • what version of Penfriend you are using.
  • what Operating System you are using (e.g. Windows XP, Vista or Windows 7 or 8).
  • your customer number or install code.

Email: info@penfriend.biz

or write or telephone with the same information to:

Penfriend Ltd
30 South Oswald Road
Edinburgh
EH9 2HG
Tel. 0131 668 2000

If you would like to be kept informed of news from Penfriend Ltd, please register your name on our database. Your address will not be distributed to other parties. You will receive only occasional announcements from Penfriend Ltd.